SpinWin Privacy Policy

This Privacy Policy applies to all players and visitors who use the SpinWin platform — including the website at spinwin.bar and the SpinWin mobile application. It governs how SpinWin ("we", "us", "the platform") collects, processes, stores and protects personal information in connection with your use of our online casino services.

SpinWin is committed to handling personal data responsibly. The platform serves Pakistani players, and we understand that trust is fundamental to the relationship between a gaming platform and its users. This policy has been written to be direct and easy to follow, so you know exactly where you stand when it comes to your information.

By creating a SpinWin account or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your information is handled as described here, you should not use the platform.

SpinWin collects different categories of personal information depending on how you interact with the platform. The main categories are as follows:

Account and Identity Information — collected when you register or complete identity verification:

Payment and Transaction Information — collected when you deposit or withdraw in PKR:

Technical and Usage Information — collected automatically when you use the platform:

Communications — when you contact our support team, we retain records of those conversations including the content of messages, your contact details and the nature of your query. This helps us maintain service quality and resolve any disputes accurately.

SpinWin collects your personal information through several channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support or respond to a survey or promotion.
• Automatically through the platform — technical data such as your IP address, device information and session activity is logged automatically when you access the SpinWin website or app.
• From payment providers — when you transact in PKR using JazzCash, Easypaisa, Raast or bank transfer, the relevant payment provider may share transaction confirmation data with SpinWin to credit your account correctly.
• Through cookies and similar technologies — as described in Section 6 of this policy, we use cookies and analytics tools to understand how players use the platform and to improve the experience.

SpinWin uses the personal information it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described here:

• Account management — to create, maintain and secure your SpinWin account, and to verify your identity as required before processing withdrawals.
• Payment processing — to handle PKR deposits and withdrawals accurately, reconcile transactions and investigate any payment discrepancies.
• Customer support — to respond to your queries, resolve complaints and maintain records of support interactions for quality and dispute purposes.
• Platform security — to detect and prevent fraud, bonus abuse, unauthorised account access, money laundering and other prohibited conduct as described in our Terms and Conditions.
• Service improvement — to analyse how players use the platform, identify technical issues and make informed decisions about new features, games and promotions.
• Responsible gaming — to monitor account activity for patterns that may indicate problematic gaming behaviour, and to action self-exclusion or limit requests promptly.
• Legal and compliance obligations — to maintain records required for financial accountability and to respond to any lawful requests from relevant authorities.
• Marketing communications — where you have consented, to send you relevant offers, bonus announcements and platform news. You can opt out of marketing messages at any time through your account settings or by contacting support.

SpinWin will not use your personal data for automated decision-making that produces significant legal effects on you without human review being available.

All financial transactions on SpinWin are conducted in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer, a debit or credit card, or another supported mobile wallet, payment data is transmitted directly through the relevant payment provider's secure infrastructure.

SpinWin does not store full payment credentials — such as complete card numbers, JazzCash PINs or Easypaisa account passwords — on its own servers. What SpinWin retains is transaction-level data: the amount, the date, the payment method type and a reference identifier used to reconcile the transaction with your account.

• Payment data is retained for the period necessary to manage your account and meet financial record-keeping obligations.
• Payment information is only accessible to authorised SpinWin personnel responsible for account management and financial operations.
• In the event of a disputed transaction, SpinWin may need to share transaction reference data with the relevant payment provider to investigate and resolve the matter.

SpinWin uses cookies and similar technologies on its website and mobile application. Cookies are small data files stored on your device that help us recognise you, maintain your session and understand how the platform is being used.

The types of cookies SpinWin uses include:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session and maintain your account preferences. Without these cookies, the platform cannot operate correctly.
• Analytics cookies — these help us understand how players navigate the platform, which pages and games are most visited and where users encounter difficulties. This data is used in aggregate form to improve the platform experience.
• Preference cookies — these remember your settings, such as language preferences and notification choices, so you do not need to re-enter them each visit.
• Security cookies — these assist in detecting unusual login activity, multiple account attempts and other security-related patterns.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the SpinWin platform, and some features may not work correctly without them.

SpinWin does not sell your personal information. We share data only where it is necessary and only with the categories of recipients described below:

• Payment providers — JazzCash, Easypaisa, Raast, banks and card processors receive transaction reference data necessary to process your PKR deposits and withdrawals.
• Identity verification services — third-party services used to verify government-issued ID documents (such as CNIC) during account verification. These services operate under their own privacy and data security standards.
• Game providers and platform technology partners — providers who supply Live Casino, Slots, Bingo, Fish Games and other game content may receive session-level data necessary to deliver those games within the SpinWin platform.
• Analytics and security tools — services used to monitor platform performance, detect fraud and analyse usage patterns. Data shared with these services is used only for the purposes described in this policy.
• Legal and regulatory authorities — SpinWin will share personal data when lawfully required to do so, including in response to court orders or verified legal process. We will not share data voluntarily with any authority beyond what the law requires.

All third parties with whom SpinWin shares personal data are required to handle it securely and use it only for the purposes for which it was shared. SpinWin does not authorise third parties to use your data for their own unrelated marketing or commercial activities.

SpinWin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable record-keeping obligations.

• Active accounts — personal and account data is retained for the full duration of your account being active on the platform.
• Closed accounts — following account closure, SpinWin retains certain data — including transaction history, identity verification records and support communications — for a period of up to five years. This is necessary for financial accountability, fraud prevention and the resolution of any late-arising disputes.
• Bonus and promotional data — records relating to bonus claims and promotional participation are retained for a minimum of two years after the relevant promotion has concluded.
• Support communications — records of customer support interactions are retained for a period of three years from the date of the interaction.

When data is no longer required and the retention period has elapsed, SpinWin deletes or anonymises it in a secure manner. Anonymised data — which cannot be traced back to any individual — may be retained indefinitely for statistical and platform analysis purposes.

SpinWin implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or loss. These include:

• Encrypted data transmission via HTTPS across all platform connections.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorised personnel can access sensitive account data, based on their specific job function.
• Ongoing monitoring for unusual login patterns, multiple account activity and other indicators of account compromise.
• Regular internal security reviews and updates to platform infrastructure.

While SpinWin takes these measures seriously, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your personal information, SpinWin will notify affected users promptly and take immediate steps to contain and address the breach.

As a SpinWin player, you have rights in relation to the personal data we hold about you. These rights are summarised in the table below:

To exercise any of these rights, contact the SpinWin support team at [email protected] with the subject line "Data Rights Request" and include your registered username. We will respond within a reasonable timeframe. Note that some rights may be limited where legal obligations require us to retain certain data.

SpinWin is strictly an adults-only platform. We do not knowingly collect personal information from any person under the age of 18. Registration on the platform requires confirmation of age, and identity verification processes are in place to enforce this restriction.

If SpinWin becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted and any deposited funds will be returned subject to verification of ownership.

Parents and guardians are encouraged to use appropriate parental control tools on shared devices to prevent minors from accessing the SpinWin platform. If you believe a minor has registered or attempted to register on SpinWin, please contact [email protected] immediately.

SpinWin may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data protection standards or improvements in how we communicate our data practices to players.

When material changes are made — meaning changes that significantly affect how your personal data is used or your rights in relation to it — SpinWin will notify active players through in-platform notifications or via the contact details registered on their account.

The "Last updated" date shown at the top of this page always reflects when the most recent version of this policy was published. We recommend reviewing this policy periodically so you are always informed about how your information is being handled.

Continued use of the SpinWin platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the SpinWin support team directly:

Email: [email protected]

When contacting us about a privacy matter, please include your registered username and a clear description of your request or concern. This allows us to locate your account and respond accurately and promptly.

For data rights requests specifically — such as access, correction or deletion requests — please use the subject line "Data Rights Request" so that your message is directed to the correct team member without delay.